it is important not only in operations or production management but also in managing and running a business.

Process analysis consists of several steps and can be achieved with the use of different tools and concepts.

Process Analysis steps

Understand the process – This usually is the first step in order to be able to understand what are the inputs, outputs, steps and tasks that comprise the productive process. Visual inspection and observation will always provide a better understanding than theory or a process diagram alone.

Collect data – Observation, production data collection, customer surveys, sales and marketing information can contain useful data in analysing a process.

Process/analyse data – This is the biggest and an important step in process analysis, this can be done in a variety of ways depending on the data available, complexity of the process and resources available to perform the analysis.